Associate General Manager - Predict (Portugal-based Hybrid/Remote)

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

As Associate General Manager, you will be an extension of the General Manager working with a nimble technical team and across the Sword organization. This multifaceted position demands experience in product development, strategic thinking, and the ability to drive cross-functional teams and get complex work done.

What you'll be doing:

• Partner with the GM to develop and implement critical initiatives, streamline operations and oversee team execution.
• Product and engineering collaboration: Support Head of Data and Head of Product to align their strategies and help their teams work effectively to deliver results.
• Strategic planning: Collaborate with the GM to define the goals and strategic initiatives to be launched by the business.
• Extension of the GM: Represent the GM and Predict team in workstreams with other teams.
• Project management: Serve as a program manager on high-impact projects, from concept to strategy and execution, working with a vast array of stakeholders on both the strategic vision and project execution.
• Process Improvement: Identify operational and structural weaknesses and help improve existing or develop new processes to keep our local and regional teams as efficient as possible. Cycle learnings back to leadership for continuous improvement.

What you need to have:

• 6+ years of start-up or scale-up experience in operations, strategy or product.
• Highly proficient in spoken and written English.
• Ability to support product and software development - experience working with technical teams, producing product artifacts, and how to work in  modern product organizations.
• Clear and concise communicator with the ability to synthesize information quickly, highlight the key takeaways, and disseminate meaningful insights.
• Get things “done done” through top-notch project management skills and balance attention to detail with seeing the big picture.
• Influence others without authority - able to build relationships and convene others who do not directly report to this person.
• Grittiness, creativity, flexibility, and ability to operate with unknowns to get things done.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity.
• A bright future at a promising high-tech startup company.
• Career development and growth, with a competitive salary.
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
• A flexible environment where you can control your hours (remotely) with unlimited vacation.
• Access to our health and well-being program (digital therapist sessions).
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.